Returns & Exchange

We understand that kids’ products sometimes need a second go.

Returns

If you’d like to return your order:

• Contact us within 14 days of delivery

• Return shipping costs are the responsibility of the customer (unless the item is faulty)

• Please see our refund policy for further information

Exchanges

Need a different size?

We’re happy to help with an exchange, subject to availability.

Simply email 📧 hello@purestepkids.com and our parent-led support team will guide you through the process.

Faulty Items

If your item arrives damaged or faulty, please contact us within 7 days and we’ll make it right.